Customer Service Appreciation Week

What can you do to celebrate? Say “Happy Customer Service Week” to someone. This morning as I was getting my gas I did that and the smile that came back was lovely.

Thank anyone you know in the service industry, whether they are a server, host, hostess, or customer support representative. There are legions of other people that qualify, just think about it, your bank, your doctor, your dentist. The list goes on and on.

As someone who has spent most of her working years in customer service I can testify that it is hard work but extremely rewarding.  I am so glad that there is a week to recognize the efforts of this segment of the working public.

In 1992….and here is the excerpt where President Bush signed the proclamation. “The Congress, by Senate Joint Resolution 166, has designated the week of October 4 through October 10, 1992, as “National Customer Service Week” and requested the President to issue a proclamation in observance of this week. NOW, THEREFORE, I, GEORGE BUSH, President of the United States of America, do hereby proclaim the week of October 4 through October 10, 1992, as [http://www.csweek.com/ National Customer Service Week]. I invite all Americans to observe this week with appropriate programs and activities. IN WITNESS WHEREOF, I have hereunto set my hand this eighth day of October, in the year of our Lord nineteen hundred and ninety-two, and of the Independence of the United States of America the two hundred and seventeenth. George Bush”

 

Not failing. Experimenting!

The following statement seems like a cop-out or an excuse but it’s the pure unvarnished truth.

You do not fail in life. You experiment and try things and sometimes they work and sometimes they don’t. I tried being a sales person for a computer company and that experiment did not go well. I understand computers but not how best to sell them, took me almost a year to admit that was a failed experiment. I experimented with running and found it not for me. I prefer walking. I experimented with spicy foods and despite being a native of New Orleans, failed to find my appreciation for them. I experimented with cooking and found I prefer my husband do it. (he is better at it and I really don’t enjoy it).

But you know what, if I hadn’t tried running, I wouldn’t have discovered that I love to walk for exercise. If I hadn’t tried to sell, I would not have discovered that I prefer customer service to sales. and so on and so forth. So the next time you start to tell yourself you are a failure.. Stop and say, “Back off man, I am a scientist” instead!  All movie quotes aside, there is a lot of power in the words we use. So say, I am experimenting and I can’t wait to see what happens next!

As a wise friend said to me many times. What do you want? What are you doing to get it? How is that working for you?